Filterfridge LLC (“Filterfridge”, “we”, “us”) runs filterfridge.shop. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have.
Information we collect
Information you give us
- Contact details: name, email address and phone number.
- Billing and shipping addresses.
- Order details: the products you buy, order history and communications about your order.
- Account details if you create an account, such as your username and password.
- Messages you send us and product reviews you submit.
Payment information
Card payments are processed by our payment processor, Stripe. Your full card number is sent directly to Stripe and is never stored on our servers. We receive limited details such as the card type, last four digits and expiry date. Stripe’s use of your information is governed by the Stripe Privacy Policy.
Information collected automatically
When you visit our site, we and our service providers automatically collect information such as your IP address, browser and device type, pages viewed, the site that referred you, and the date and time of your visit. We collect this using cookies and similar technologies.
How we use your information
- To process and ship your orders, and to send order and shipping updates.
- To provide customer support and respond to your questions.
- To process returns and refunds.
- To detect and prevent fraud and keep our site secure.
- To understand how our site is used and improve our products and services.
- To send you marketing emails, only if you agree to receive them. You can unsubscribe at any time.
- To comply with legal obligations.
How we share your information
We share personal information only as needed to run our store:
- Payment processing: Stripe, to process card payments.
- Shipping: shipping carriers, to deliver your order.
- Service providers: website hosting, email delivery and similar providers who help us operate the store, under agreements that limit their use of your information.
- Analytics and advertising: when enabled, Google services such as Google Analytics, Google Ads and Google Merchant Center, which help us measure site performance and advertise our products.
- Legal reasons: when required by law, or to protect our rights, our customers or others.
- Business transfers: if our business is sold or merged, customer information may be transferred as part of that transaction.
We do not sell your personal information for money. If we use advertising cookies, some US state laws may treat this as “sharing” for targeted advertising. You can opt out at any time by contacting us, by adjusting your browser’s cookie settings, or through Google Ad Settings.
Cookies
- Essential cookies keep your cart, checkout and account working.
- Order attribution cookies record how you found our store, such as a search or an ad, so we can understand which channels work.
- Preference cookies remember choices such as items saved to your wishlist.
- Analytics and advertising cookies, when enabled, help us measure visits and the performance of our ads.
You can block or delete cookies in your browser settings. Blocking essential cookies may stop the cart and checkout from working.
How long we keep information
We keep order records for as long as needed to fulfill orders, handle returns and warranty questions, and meet tax and accounting requirements, which is generally up to 7 years. We delete or anonymize other information when it is no longer needed.
Your privacy rights
Depending on where you live, including California and other US states with privacy laws, you may have the right to:
- Know what personal information we have about you, and get a copy of it.
- Correct inaccurate information.
- Delete your personal information, subject to legal exceptions.
- Opt out of targeted advertising and the sale or sharing of personal information.
To make a request, email support@filterfridge.shop. We will verify your identity before acting on a request and respond within the time required by law. We will not treat you differently for using your privacy rights.
Children’s privacy
Our store is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Security
We use reasonable safeguards, including encrypted HTTPS connections, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Changes to this policy
We may update this policy from time to time. We will post the updated version on this page with a new effective date.
Contact us
Filterfridge LLC
365 Bond Street, Brooklyn, NY 11231, United States
Email: support@filterfridge.shop
Phone: +1 425 518-6239
Hours: 9 AM to 6 PM Eastern Time, Monday to Sunday