We want you to have the right filter for your refrigerator. If something is not right, this policy explains how to return an item and get a refund.
Return window
You can return eligible items within 60 days of the delivery date.
What can be returned
- Unopened filters: filters must be unused, in their original sealed packaging, and in the same condition you received them.
- Multi-packs: you may return any unopened filters from a multi-pack. We refund the per-filter price you paid for each unopened filter returned.
- Opened or installed filters cannot be returned for hygiene and safety reasons, unless the item is defective, damaged or not what you ordered.
Wrong, damaged or defective items
If we sent the wrong item, or your item arrived damaged or is defective, contact us within the 60-day window. We will send a free replacement or a full refund, and we cover the return shipping with a prepaid label. For damage during shipping, please email us within 7 days of delivery with a photo.
Return shipping costs
- Our error (wrong, damaged or defective item): return shipping is free. We email you a prepaid return label.
- Any other reason (for example, you ordered the wrong filter or changed your mind): you pay the return shipping cost. We recommend a trackable shipping service.
There is no restocking fee. Because shipping is free on every order, there are no original shipping charges to deduct from your refund.
How to start a return
- Email support@filterfridge.shop with your order number and the items you want to return.
- We reply within 1 business day with return instructions and the return address, plus a prepaid label if the return is due to our error.
- Pack the unopened filters securely and ship them back by mail.
Please do not send items back without contacting us first, so we can match the package to your order.
Refunds
We inspect returned items within 2 business days of receiving them and email you when your refund is approved. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take another 5 to 10 business days to show the credit.
Exchanges
If you ordered the wrong filter number, return the unopened filter under this policy for a refund and place a new order for the correct filter. Not sure which one you need? Send us the number printed on your current filter or your refrigerator model number and we will confirm it before you order.
Order cancellations
You can cancel an order free of charge before it ships by emailing us with your order number. Once an order has shipped, it can no longer be cancelled, but you can return it under this policy.
Contact us
Filterfridge LLC
365 Bond Street, Brooklyn, NY 11231, United States
Email: support@filterfridge.shop
Phone: +1 425 518-6239
Hours: 9 AM to 6 PM Eastern Time, Monday to Sunday