This Payment Policy explains how you can pay for orders at filterfridge.shop and when your card is charged.
Accepted payment methods
We accept the following credit and debit cards:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
We do not accept cash on delivery, checks, money orders, PayPal or cryptocurrency.
Currency and prices
All prices are in US dollars (USD). Shipping is free on every US order, so the total shown at checkout is the product total plus sales tax where we are required to collect it. Tax is calculated from your shipping address and shown before you pay. If your card was issued outside the United States, your bank may charge a currency conversion or foreign transaction fee. These fees are set by your bank, not by us.
When your card is charged
When you place an order, we request an authorization on your card for the order total. This reserves the amount but does not charge it yet. We charge your card when we process your order for shipping. If we cannot fulfill your order, we release the authorization and you are not charged. Depending on your bank, a released authorization can take a few business days to disappear from your statement.
Secure payments
Card payments are processed by Stripe, a PCI DSS Level 1 certified payment provider. Your card details are entered into a secure, encrypted form and sent directly to Stripe. Your full card number is never stored on our servers. Our entire site uses an encrypted HTTPS connection.
If you create an account, you can choose to save a card for faster checkout. Saved cards are stored securely by Stripe, and you can remove them at any time from your account.
Declined payments
If your payment is declined, please check that your card number, expiry date, security code and billing ZIP code are correct and match the details your bank has on file. If it is still declined, contact your bank or try another card. For your security, we cannot see why a bank declines a payment.
Order verification
To protect our customers from fraud, we may review some orders before they ship and contact you to confirm details. If we cannot verify an order, we cancel it and release or refund any payment in full.
Refunds
Refunds are issued to the original payment method. Approved refunds are processed within 5 business days, and your bank may take another 5 to 10 business days to show the credit. See our Refund and Returns Policy for full details.
Billing questions
If you see a charge you do not recognize or have a question about a payment, contact us before disputing the charge with your bank. We will help you right away.
Filterfridge LLC
365 Bond Street, Brooklyn, NY 11231, United States
Email: support@filterfridge.shop
Phone: +1 425 518-6239
Hours: 9 AM to 6 PM Eastern Time, Monday to Sunday