This Shipping Policy explains where we ship, what shipping costs and how long delivery takes for orders placed at filterfridge.shop.
Shipping cost
Shipping is free on every order to the United States. There is no minimum order amount. The shipping cost shown at checkout is $0.00.
Where we ship
We ship to addresses in all 50 US states. We do not currently ship to addresses outside the United States, including Puerto Rico and other US territories.
Processing time
Orders are packed and shipped within 1 to 2 business days after you place them. Business days are Monday to Friday, excluding US federal holidays. Orders placed on a weekend or holiday begin processing on the next business day.
Delivery time
| Destination | Processing | Transit | Typical total |
|---|---|---|---|
| Contiguous United States (48 states) | 1 to 2 business days | 2 to 5 business days | 3 to 7 business days |
| Alaska and Hawaii | 1 to 2 business days | 5 to 10 business days | 6 to 12 business days |
Delivery times are estimates from the carrier and are not guaranteed. Severe weather, carrier delays and peak holiday periods can add time.
Order tracking
When your order ships, we email you a shipping confirmation with a tracking number. You can also check your order on our Track Your Order page, or by signing in to your account. If you have not received a tracking email within 2 business days of ordering, please check your spam folder or contact us.
Shipping address
Please check your shipping address before you place your order. If you notice a mistake, contact us right away. We can update the address only before the order ships. We are not responsible for orders delivered to an incorrect address entered at checkout, but we will help you work with the carrier to recover the package.
Lost, late or damaged packages
- Damaged on arrival: email us within 7 days of delivery with your order number and a photo of the damage. We will send a free replacement or a full refund, and you will not pay any return shipping.
- Not delivered: if tracking shows no movement for 5 business days, or your package has not arrived 10 business days after it shipped, contact us. We will open a claim with the carrier and send a free replacement or a full refund.
- Marked delivered but not received: check with neighbors and around your property, then contact us within 7 days. We will work with the carrier to locate it.
Questions
See our Refund and Returns Policy for returns, or contact us:
Filterfridge LLC
365 Bond Street, Brooklyn, NY 11231, United States
Email: support@filterfridge.shop
Phone: +1 425 518-6239
Hours: 9 AM to 6 PM Eastern Time, Monday to Sunday